Customer Experience

At 5one we enable our clients to generate customer value and advocacy by understanding, enhancing and measuring Customer Experience with Behaviour along every step of the Customer Journey

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The Customer Journey

Customer Experience is the cumulative impact of all interactions that an individual has with a brand, its community, products or services, wherever, whenever.

The Customer’s Journey is more than just a transaction. It begins when they start considering their need/want for a product and continues after they have visited a retailer and are reflecting on their experiences.

Delivering great experiences at every touch point, creates customer advocacy and value, driving better business decisions and enterprise growth.