Customer Centricity Framework

5one is a global consultancy providing services, analysis & software to help retailers transform their business from product to customer-centric. From initial roadmap design through execution, 5one enables swift implementation by customizing proven techniques to accelerate internal cross-functional alignment and external vendor partner collaboration. In addition, 5one has successfully translated methodology across verticals to help retailers reap the benefits of its broader experience. Whether it’s defining an approach to loyalty, segmenting customers, optimising the trading environment for customers, improving store operations establishing an omnichannel engagement plan or delivering the customer experience, 5one supports all or part of the customer-centric journey.